Job Description

Location This position is 100 in office and reports to our facility on site in Syracuse NY Hours Evening Hours Evening Role Summary As a Data Entry Representative at Rapid Response Monitoring you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customers property and their families Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything Thats where you come in See the Responsibilities section below to learn more The ideal candidate will have exceptional attention to detail the ability to provide quality customer service think on their feet and be friendly but efficient on the phone Starting Pay Rate Starting Pay Rate 2300 Per Hour not including shift differentials Shift Differentials Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends In recognition of that commitment we are offering shift differentials for hours worked outside of standard business hours For hours worked between Monday Friday 601am 459pm 21 per hour standard pay rate For hours worked between 500pm and 900pm 050 per hour For hours worked between 901pm and 600am 100 per hour For hours worked Saturday & Sunday between midnight and 1159pm 100 per hour Start dates Available Start your 4 week training on one of the dates below August 18 2026 800am 430pm September 14 2026 800am 430pm Responsibilities Receive inquiries from clients via phone email and fax Triage and field questions from clients Input contract information in our database Implement client account transfers and verify changes Ensure all client account entries adhere to jurisdictional regulations Provide team members with proofreading scanning mailing and other administrative support Summary Each day youll report to your shift on site at our Syracuse NY location in Franklin Square You will receive inbound calls from clients with inquiries as well as faxes and emails from our queue system You will triage those inquiries and help in any way you can The request may be as simple as an address change or it may be more complex like a change to a contract At all times you are working within our Data Entry Team to make sure the clients needs are met with accuracy and efficiency Qualifications High School diploma required Associates or equivalent military experience preferred Attention to detail with an ability to stay focused on assigned tasks Basic computer and typing skills Good communication written and verbal particularly on the phone Many of our positions require an extra level of screening to obtain Department of Defense security clearance Successfully clear drug screen and background check to meet industry and security licensing requirements Data Entry experience is preferred What awaits you at Rapid Response Annual salary increases and performance bonuses Medical Dental Vision and 401k Paid vacation and sick time Wellness program and wellness days off Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Us Founded in Syracuse NY in 1992 we are a critical response center focused on saving lives and protecting homes and businesses Whether its a fire at a family home an armed intruder at a business a missing vehicle an evening jogger or a lone family member having a medical emergency our heroes are there to help every day Supported by teams of experts in their respective fields our highly trained specialists are the 247 backbone for thousands of alarm companies across the country Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments We also offer continued growth through our internal advancement opportunities For more information view our website at Rapid Response is an Equal Opportunity Employer INDRR2 #J-18808-Ljbffr

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