Job Description

Job Family : Risk & Regulatory Compliance Consulting

Travel Required :

None

Clearance Required :

Ability to Obtain Public Trust

What You Will Do :

This role is responsible for conducting identity fraud investigations, reviewing account and identity information, analyzing potentially fraudulent activity, and making investigative determinations in accordance with established procedures and program requirements. The Fraud Investigator will leverage investigative tools, available data, and established investigative methodologies to identify indicators of identity fraud, document findings, and support appropriate case outcomes. The role requires strong analytical judgment, attention to detail, and the ability to effectively manage investigative caseloads in a production-driven environment.

• Conduct investigations of suspected identity fraud, identity misuse, account compromise, and other potentially fraudulent activity.
• Review identity, account, transactional, and other relevant information to identify fraud indicators, inconsistencies, and patterns requiring further investigation.
• Use investigative and identity verification tools, including LexisNexis and Socure, as applicable, to research identities and inform investigative determinations.
• Analyze available evidence and make timely, well-supported investigative determinations in accordance with established procedures and program requirements.
• Document investigative steps, findings, supporting evidence, and case determinations clearly and consistently within applicable case management systems.
• Manage assigned investigative caseloads and meet established production, timeliness, and quality expectations.
• Escalate complex cases, emerging fraud patterns, procedural questions, and potential control gaps to team leadership as appropriate.
• Identify recurring fraud trends, investigative challenges, and opportunities to strengthen fraud detection and investigation processes.
• Collaborate with fellow investigators, team leads, and other stakeholders to resolve complex cases and promote consistent investigative practices.
• Participate in case reviews, calibration sessions, and team discussions to support consistent application of investigative procedures and decisioning standards.
• As needed, draft, maintain, and update Standard Operating Procedures (SOPs), job aids, investigative guidance, and other operational documentation.
• As needed, develop training materials and conduct onboarding, refresher, or targeted training for investigators on investigative procedures, tools, fraud trends, and operational best practices.
• Support continuous improvement initiatives intended to strengthen investigative effectiveness, efficiency, and consistency across fraud operations.

What You Will Need :

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
• Due to contract requirements, candidates must be U.S. Citizens and reside within the United States.
• Bachelor's degree
• One (1) to Five (5) Years of experience conducting risk assessment (e.g., risk scoring, control evaluation).
• Experience in one or more of the following areas:
• o Identity fraud investigations
• o Fraud investigations or fraud operations
• o Identity verification or identity proofing
• o Account or identity-related investigative research
• Strong analytical and critical-thinking skills with the ability to evaluate multiple sources of information and reach well-supported investigative conclusions.
• Strong attention to detail and ability to conduct investigations accurately and consistently while adhering to established procedures.
• Ability to clearly document investigative findings, evidence, and case determinations.
• Strong written and verbal communication skills.
• Ability to identify and escalate unusual fraud patterns, emerging risks, and complex investigative scenarios.
• Experience working in a production-based, metrics-driven, or quota-driven environment.
• Strong organizational and time-management skills with the ability to effectively manage multiple investigations and competing priorities.

What Would Be Nice To Have :

• Experience using investigative and identity verification tools such as LexisNexis or similar fraud detection and identity verification platforms.
• Experience investigating identity theft, synthetic identity fraud, account takeover, or other forms of identity-related fraud.
• Familiarity with identity proofing, account verification, fraud prevention, and case management processes.
• Experience identifying fraud trends or patterns across investigative cases.
• Experience developing SOPs, job aids, investigative guidance, or other operational documentation.
• Experience facilitating training, coaching, or knowledge-sharing sessions for investigators.

The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Job Tags

Full time, Contract work, Temporary work, Flexible hours

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