Forest Lawn Cemetery & Mausoleum Team Member
This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. Essential functions include ensuring that client families and/or other persons entering the office receive the information or assistance that they require, assisting the team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service, ensuring that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services, and assisting in funeral services and visitation including greeting visitors, coordinating pallbearers and parking. Other duties as assigned.
Communication Proficiency. Teamwork Orientation. Detail Orientation. Thoroughness. Customer Service Orientation. Time Management.
Four-year degree or equivalent combination of education and experience preferred. Minimum of 1-year experience in client relations or related field. Valid state issued driver's license in good standing and acceptable driving record.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The duties associated with this position are generally performed in an indoor office setting. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds. This position may also require reaching, pushing, and pulling. This position may also be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low Overtime is sometimes necessary or required. Travel This position may require up to 10 percent out of area and overnight travel. Travel is primarily local occurring during the business day only.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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