Responsibilities Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed. Competencies Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; Familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; Ability to recognize priority issues and escalate accordingly; Ability to translate technical terms into non-technical language; Understanding of computer terms and acronyms; Ability to learn new processes and procedures. Qualifications 2 years of lab or nursing or med tech or related medical technical experience OR 2 years of hardware, software, and networking technical support is required. Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs #J-18808-Ljbffr
...regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises. In addition to Capital One...
...returning them to the consolidation center. Drivers are averaging around 11 hours per day, with an approximate start time of 6 a.m. Pay & Schedule The role offers a flat rate of $277.00 per day Monday through Friday, with no weekends Any applicable delay time...
...Engineer III It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC... ...more than 15 billion passenger flights. By working here, you can contribute to solutions and... ...eligible employees the flexibility to work from home while also requiring in office workdays...
...Data Entry Clerk Wanted - Work From Home This is your opportunity to start a long-lasting career... ...are available from morning to night and no experience is required. You will have ample opportunity for growth Part-time offered - select the days you want to work...
...Job Description Job Description Join a Pharmacy That Puts People First Tired of retail pharmacy hours? Looking for a stable, weekday role where you can focus on patient care instead of ringing up customers? At PersonalRx, were a fast-growing mail-order pharmacy...