IT Help Desk Technician Job at Virtual Vocations Inc, United States

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  • Virtual Vocations Inc
  • United States

Job Description

Providing tier 1 technical support, the full-time IT Help Desk Technician will assist users with hardware and software issues via phone, email, and chat while working remotely. Key responsibilities Provide tier 1 level technical and procedural assistance via phone, email, and chat Diagnose and resolve technical hardware and software issues Log all help desk interactions and escalate issues to higher support levels as necessary Required qualifications Bachelor's degree preferred; some college coursework required Working knowledge of Windows 11 and Microsoft O365 suite Ability to assist others with complex issues in a professional manner Strong problem analysis and problem-solving skills High-speed internet required for remote work, with specific minimum speed requirements

Job Tags

Full time, Remote work

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