Job Description

Travel Counselor

At Duluth Travel, we are committed to delivering exceptional travel management solutions to our government and corporate clients. We welcome applications from experienced Travel Counselors who bring deep knowledge, professionalism, and a passion for service. If you have a minimum of 5 years in a corporate or government TMC environment and at least 3 years of Sabre experience, we'd love to hear from you. As a Travel Counselor, you will play a key role in creating efficient, policy-compliant, and cost-effective travel itineraries. You'll work closely with clients and internal teams to ensure every detail is handled with care and accuracy, reflecting our commitment to excellence.

Objectives of this role:

• Deliver a seamless travel experience for clients by providing high-quality, end-to-end booking support. • Ensure compliance with government travel regulations and corporate travel policies. • Maintain service levels and response times aligned with Duluth Travel's commitment to client satisfaction. • Support team goals and contribute to process improvement initiatives across the operations function.

Key Responsibilities:

• Provide full-service travel planning for government and corporate clients using the Sabre GDS platform. • Book domestic and international air, car, hotel, and rail reservations in accordance with policy. • Accurately apply client travel policies, government travel regulations (e.g. per diem, Fly America Act), and contract fares. • Monitor and manage travel changes, cancellations, and rebookings with attention to cost control and traveler satisfaction. • Communicate proactively with clients to confirm itineraries, resolve issues, and anticipate travel needs. • Maintain accurate documentation and records in accordance with audit requirements and internal procedures. • Collaborate with operations supervisors, program managers, and other team members to ensure consistent service quality.

Qualifications:

• Minimum 5 years' experience in a corporate or government travel management company (TMC) • Minimum 3 years hands-on experience with Sabre GDS. • Strong knowledge of travel industry best practices, airline contracts, and government travel regulations (e.g. DTS, GSA rates). • Exceptional attention to detail and organizational skills. • Proven ability to work independently and as part of a remote or hybrid team. • Excellent communication and client service skills. • Familiarity with online booking tools and travel reporting platforms is a plus. • Certifications in travel industry standards (e.g. CTA, CTC) are a plus.

Duluth Travel believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our EEO-Policy is the Law Poster and Supplement and Pay Transparency Nondiscrimination Provision reaffirms this commitment. Duluth Travel is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or accommodation to apply due to a disability, please contact our HR Manager at 770-308-7061.

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